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Mahendra Thapa

System & Network Administrator • Technical Project Manager

System & Network Administrator with 10+ years of experience managing enterprise IT infrastructure across banking, healthcare, and corporate sectors. Skilled in Windows Server, Active Directory, VPN, network security, routing/switching, and firewalls. Proven track record in system uptime optimization, secure network deployments, and enterprise IT operations management.

Professional Experience

Freelance IT Consultant
Jan 2026 - Present
Independent Advisory | Nepal
  • Advise NGOs and organizations on IT strategy, software selection, and technology investments aligned with operational requirements.
  • Lead software evaluation, vendor selection, and IT procurement processes, including technical assessments and solution recommendations.
  • Assess and enhance network infrastructure, system performance, and security to ensure reliable IT operations.
  • Provide technical support and oversee the implementation of IT solutions, coordinating with stakeholders and vendors.
Assistant Manager, IT
March 2022 - Jan 2026
Laxmi Group | Pokhara, Nepal
  • Managed complex enterprise IT infrastructure, core servers, and multi-node network fabrics across distributed branch infrastructure grids.
  • Monitored high-capacity firewalls, switching paths, and internal network components to sustain maximum operational uptime metrics.
  • Led and mentored the on-site IT infrastructure team handling day-to-day operations support, network diagnostics, and incident troubleshooting.
  • Authored and deployed company-wide IT SOPs, systems security protocols, and localized end-user technical training blocks.
  • Contributed key technical oversight to organizational digitalization blueprints and physical infrastructure modernization paths.
ICT Officer
March 2016 - March 2022
INF International Nepal (Green Pastures Hospital) | Pokhara, Nepal
  • Served as the primary coordinator for Hospital Software implementation, translating complex departmental requirements into clean technical specifications for developers.
  • Provided end-to-end hospital software operations administration including HIS modules, direct database troubleshooting, and extensive end-user training models.
  • Managed Windows enterprise servers, central endpoint protection systems, and multi-layer disaster recovery backup layouts.
  • Maintained Active Directory (AD), system DNS/DHCP servers, remote access VPN tunnels, secure user provisioning, and network topology segmentation.
  • Designed modern wired and wireless local area architectures applying defense-in-depth networking security practices.
IT Officer
Jan 2015 - Jan 2016
Fewa Bikas Bank Ltd | Nepal
  • Administered Pumori Core Banking Software architectures, database operational parameters, and branch-level system routing fixes.
  • Managed robust multi-branch enterprise networks, switching rules, and secure corporate VPN connectivity loops.
  • Monitored transactional database schemas, access tokens, and structural system logs to ensure strict data security compliance.
Deployment & System Support Specialist
Jan 2014 - Jan 2015
F1soft International Pvt. Ltd | Nepal
  • Executed technical system installations for consumer mobile banking frameworks, internet portals, and remittance platforms.
  • Configured target deployment servers and led on-site client engineers through technical platform training modules.
  • Authored structural environment deployment manifests, system design files, and engineering lifecycle reports.
Tech Wi-Fi Support Officer
May 2013 - 2014
Broadlink Networks | Nepal
  • Assembled and calibrated regional high-density wireless local area network architectures and transceiver infrastructure fields.
  • Diagnosed remote wireless connectivity anomalies and modulated radio frequency performance profiles.
  • Monitored, configured, and troubleshot Base Transceiver Stations (BTS) alongside corporate end-user hardware links.

Core Competencies

Windows Server Administration Active Directory & GPO User Access Management LAN/WAN Routing & Switching Fortinet & pfSense Firewalls VPN Tunnel Engineering Wi-Fi & RF Infrastructure Server Virtualization IT Policy & Security SOPs Infrastructure Modernization

Education

MSc. in Information Technology
Shridhar University 2023
BSc. in Information Technology
Sikkim Manipal University 2013
Higher Secondary (+2) Science
Pinnacle Academy 2007
SLC Academic Block
Shree Amar Singh HS School 2005

Credentials

Microsoft Power BI (2024) Wi-Fi Optimization (Broadlink, 2013) Hardware & Networking (Realtech, 2010) PHP & MySQL Zend Track (2011) Cyber Security & ICT Tools (2011)

Teaching Experience

Cyber Security Training Instructor
ISMT Pokhara July 2025
Science & Math Teacher (Lower Sec.)
Lotus Academic School 2010 - 2012
Science & Math Teacher (Lower Sec.)
Pioneer English Academy 2007 - 2008

Languages

English
Professional Proficiency
Nepali
Native / Mother Tongue
Hindi
Good Operational Command